COURSE POLICIES
Refund policy
The conditions below are taken from SHALALA’s current published course terms. They do not change existing learners’ purchase conditions. The stated 14-day change-of-mind policy applies to the Module 1 purchases described below; review the selected product’s terms for other modules and bundles.
Course access and refunds
For new Module 1 purchases from October 9, 2026, access lasts 365 days from purchase and enrollment. Download available learning resources and your completion certificate while you have access, and retain them for your records. This is a one-time purchase, not a subscription. Access does not renew automatically.
You may request a full refund within 14 calendar days of purchase if you have not started the module. Started means opening or beginning a teaching lesson, assessment or reflection; visiting the sales page or account dashboard does not count. Email cpa@shalala.ca with your purchase email and order details. Do not include payment-card information. Course access ends when a refund is processed. Refunds are returned through the original payment method, with posting time depending on the payment provider.
If purchased content cannot be provided, we will work to restore access or offer a refund. Contact us promptly about access or delivery problems. The change-of-mind policy does not limit remedies for defective or undelivered services or any rights that cannot lawfully be excluded.
These conditions apply prospectively. Existing learners retain the access and purchase conditions offered when they bought their course. Bookkeeping cancellation policies do not apply to course purchases. Review each other module or bundle offer for its stated access and purchase conditions.